Home » Refunds Policy

Refunds Policy

Appointment fees are payable in advance and your appointment will be confirmed upon receipt of payment. Payment may be made securely through our online paylink. 

We understand that there may be occasions when a booking has to be rescheduled. However, there is high demand for the service and late cancellations prevent us from being able to reassign an appointment to another patient who is waiting to be seen. Therefore, we kindly ask that you please give as much notice as possible should you wish to reschedule in order that we may manage the clinic schedules efficiently and provide the best possible service to all our patients, at the lowest possible cost.

Our cancellation / re-scheduling policy is as follows:

Rescheduling of appointments with more than 48 hours’ notice will be done free of charge. 

Rescheduling of appointments at less than 48 hours’ notice, but with more 24 hours’ notice will incur a $50 administration fee. 

Appointments cancelled or rescheduled with less than 24 hours’ notice will not be refunded and the full fee will be payable. 

We recognise that there are times when extenuating circumstances will prevent you from rescheduling your appointment before the minimum time periods, for example, if you are unwell or have to attend an urgent medical appointment. These instances will be considered at the discretion of the Manager.

Our Refunds policy is as follows:

Refunds will not be allowed once your appointment has taken place.

Requests for refunds before your appointment has taken place will be considered at the discretion of the clinic manager.

If you have supplied your clinical records, and the clinical team has spent time reviewing these records, then a charge of $200 will apply.

If the request for refund is received less than 24 hours’ notice before your appointment, then we regret that the fees cannot be refunded.